5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that almost all security guard businesses are capable of supplying the support that property supervisors want, but also often do not due to a lack of ongoing quality management processes.
Safety guard businesses are unlike any seller that a home manager usually hires. If you hire a painter, you are able to see whether they do their jobs by taking a look at the walls. However, when you hire a security guard company, how often can you see if the guard organization is doing their job including running background checks and drug screenings, providing good training for your own guards, and effectively tracking and supervising your guards. In the majority of cases they likely are, but it’s crucial to implement a method of verification and quality management to ensure that problems connected with the deficiency of performing these jobs do not start to occur.
In this article we’ll talk five (5) easy actions to improving your security guard service and achieving what you picture as your perfect building site security guard.
Screen Your Guards Qualifications
In most nations, guards are mandated to have a predetermined amount of training before they can start working as security guards. If your condition is one of these states, ensure that your security guard organization is compliant.
If you are in a country where there are no state requirements for guard certification, then inquire into the sort of training that’s being supplied by your security company and inquire does it look adequate.
Additionally, is your security guard firm performing background and drug screenings on all your guards BEFORE they send them to your own property? If they are, they ought to be supplying you with verifications. If not, why?
Another excellent method to display if the guard is a good match for your property is to conduct a brief”interview” to get a feel for the guard and also to explain your expectations. This initial conversation can tell you a lot about what to expect from this guard and it provides you an opportunity to request another guard if you think that it is essential.
Assess Guard Training
Though most security guard businesses have an extremely comprehensive orientation that introduces every guard to the company itself, in many circumstances the guard’s orientation to his delegated land is not quite as complete. We predict the orientation for the delegated land”Website Specific Training”. Find out what your site specific training looks like:
• Does it occur at your property?
• Who does the training?
• Just how long is each officer educated?
• Just how long does the security firm double bank?
• How thoroughly are your article requests explained?
Determine the response to each of the questions and be certain that they fit with what you feel is sufficient. You should even consider sitting in on your security guard business’s orientation and your site specific training to get an understanding of what goes into preparing a guard to work in your property.
Guard supervision is one of the more important factors of good security guard support. When security businesses provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the chance for the guard to understand and better understand their responsibilities. If the guards are not being supervised, they start to feel that their work is not significant and they start to see themselves as not as a part of the security group. When guards do not feel as part of your group it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers might not be included. If your contract does not require on-site supervision, how does your security guard firm remotely supervise its guards? Outside the Standard security firm field supervisor spot checks, the two methods of distant supervision that prove most successful are:
In case your guards are required to produce rounds of your property, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems offer a distant way of tracking the guards while they are in your property. These tracking systems permit the security guard company to track the log and time the action of the guards while they are making rounds to various areas in your property. Most Officer Tour Tracking Systems can generate reports that enable the security guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be given with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we’ve discovered that using a method for guards to check in frequently with the security guard company provides a method of earning certain that each guard is secure and alert. Using guards check-in frequently together with the security guard company, at least every 30 minutes, guards feel that their safety is important and that being awake and attentive is an significant part their job.
Inspect Your Guards
After hours inspections of your guards are almost always good ways of finding out just what is occurring with your security while you are not there. During these inspections, be sure that you ask your security guards questions about their duties and responsibilities to ensure that they know their jobs. In fact, we suggest getting your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program. Remember, when selecting a security consultant be confident that the consultant is not actually a security guard company. If so, your audit is sure to develop problems with your existing security guard company.